FAQ
Where is my order?
You can follow your order from your account or use the tracking link in your dispatch email.
How can I exchange or return an item purchased online?
Start a return within 30 days of delivery and keep the item in its original condition.
Can I cancel or change my order?
Contact us as soon as possible. Orders already being prepared may no longer be changed.
I have a promotional or discount code. How do I use it?
Enter the code in the coupon field in your shopping bag or during checkout.
What are the delivery types?
Standard and express delivery options are shown at checkout for eligible addresses.
How can I pay for my purchases?
Available secure payment methods are displayed at checkout.
I cannot find my size or the colour I like. What should I do?
Choose another variation or contact customer care for availability guidance.
I have not received all items in my order. What should I do?
Check your dispatch note, then contact us with your order number.
The items received are incorrect or defective. What should I do?
Photograph the item and contact customer care so we can resolve it promptly.
Are items in the shopping basket reserved automatically?
Items are reserved only after checkout has been completed.
How do I stay informed of offers and new collections?
Join the club using the newsletter form in the footer.
In which countries can I shop online?
International availability and rates are shown at checkout.